Terms & Conditions

1. Agreement to these terms

These Terms & Conditions ("Terms") form a legally binding agreement between you and BOOKMYSET TECHNOLOGIES PRIVATE LIMITED, a company incorporated under the Companies Act, 2013 with its registered office at 4th Floor, Arcadia Grace, K No. 1177/205, Pattandur Agrahara, Whitefield, Bengaluru, Karnataka — 560066, India, which owns and operates the wenuru platform.

In these Terms, "wenuru", "we", "us" and "our" mean BOOKMYSET TECHNOLOGIES PRIVATE LIMITED. "wenuru" is the brand and trading name under which we provide the Platform.

The Platform includes the website at wenuru.com, the wenuru Android application, the wenuru iOS application, the host and administrator consoles, our APIs, and every related service, feature and communication channel (together, the "Platform").

By accessing the Platform, creating an account, listing a space or service, or making a booking, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy, our Cancellation Policy and our Disclaimer, each of which is incorporated into these Terms by reference.

If you do not agree with these Terms, do not use the Platform.

2. Definitions

wenuru — BOOKMYSET TECHNOLOGIES PRIVATE LIMITED, the company that owns and operates the Platform.
Platform — as defined in Section 1.
User — any person who accesses or uses the Platform, in any role.
Customer (also "Creator") — a User who searches for, enquires about, books or pays for a Listing.
Host — a User who lists a space, studio or location on the Platform.
Freelancer — an individual creative professional who lists services on the Platform. Except where stated otherwise, every obligation of a Host applies equally to a Freelancer.
Listing — a space, studio, location or service published on the Platform, together with its description, media, availability and pricing.
Booking — a reservation of a Listing for a defined date and time window, created through the Platform.
Booking Amount — the total payable for a Booking, including the base price, any add-ons, cleaning fees and applicable processing fees and taxes.
Platform Commission — the fee wenuru charges a Host on a Booking, plus applicable GST.
Payout — the amount wenuru remits to a Host for a completed Booking after deducting Platform Commission, taxes and any adjustments.
Content — any text, image, video, review, message, listing detail or other material submitted to the Platform.

3. What wenuru is, and what it is not

wenuru operates an online marketplace. We provide the technology that lets Hosts publish Listings and lets Customers discover, enquire about, book and pay for them.

We are an intermediary, not a party to the booking. The contract for the use of a space or the provision of a creative service is formed directly between the Customer and the Host. wenuru:

does not own, operate, manage, control, lease or licence any space listed on the Platform
does not provide photography, videography, podcast production or any other creative service itself
does not employ, supervise or direct Hosts, Freelancers, their crew or their contractors
does not inspect every space, verify every claim in every Listing, or guarantee the quality, safety, legality or suitability of any Listing
does not guarantee that any Customer will book, or that any Host will perform

wenuru acts as an "intermediary" within the meaning of the Information Technology Act, 2000 and the rules made under it, and as a limited collection and payment agent for Hosts for the purpose of collecting Booking Amounts. Please also read our Disclaimer.

4. Eligibility

To use the Platform you must:

be at least 18 years old and competent to contract under the Indian Contract Act, 1872
if acting for a business, entity or firm, be duly authorised to bind that entity, in which case "you" means both you and that entity
not be barred from using the Platform under any applicable law, and not be a person whose account we have previously suspended or terminated
provide accurate, current and complete information, and keep it up to date

We may refuse, restrict, suspend or terminate access to anyone who does not meet these requirements.

5. Your account

5.1 Registration and sign-in

You register with an email address. You can sign in using a one-time password (OTP) sent to that address, or using Sign in with Google or Sign in with Apple. Depending on your role, you access the Platform as a Customer, a Host, a Freelancer, or a listing team member (Manager or Crew).

5.2 Your responsibilities

Keep your email account, device and sign-in credentials secure. Because sign-in uses an OTP sent to your email, anyone with access to your email can access your wenuru account
You are responsible for all activity that occurs under your account, including activity by team members you add to a Listing
Do not share, sell or transfer your account, and do not create an account on behalf of someone else without authority
Do not maintain multiple accounts to evade restrictions, manipulate ratings, or claim promotions more than once
Notify us immediately at support@wenuru.com of any suspected unauthorised access

5.3 Listing teams

A Host may add Managers and Crew to a Listing. The Host remains fully responsible for what those team members do on the Platform, including bookings they accept, prices they change and messages they send. Grant access only to people you trust, and remove access promptly when it is no longer needed.

5.4 Support access

To investigate a problem you report, or to resolve a dispute, an authorised wenuru administrator may access your account in a time-limited, logged support session. We do this only where necessary and every session is recorded in an audit log.

6. The mobile applications

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the wenuru Android and iOS applications on a device you own or control, solely to use the Platform in accordance with these Terms.

You must not: copy, modify, translate, reverse-engineer, decompile or disassemble the apps; remove any proprietary notice; rent, lease, sublicense or distribute them; circumvent any technical restriction; or use them with an unauthorised or modified build of the Platform.

Your use of the apps is also subject to the rules of the store you obtained them from — Google Play or the Apple App Store. Where those rules conflict with these Terms in respect of the app itself, the store rules prevail for the app.

Apple and Google are not parties to these Terms, have no obligation to provide support for the apps, and are not responsible for any claim relating to them. For the iOS app, Apple is a third-party beneficiary of the licence terms in this section and may enforce them.

We may release updates, and may require you to install an update to continue using the apps. Features may differ between the web and app experiences, and between platform versions.

7. Listings — Host obligations

If you publish a Listing, you represent, warrant and undertake that:

You have the right to list. You own the space, or hold a valid lease, licence, permission or authority from the owner that permits commercial hourly rental and short-term shoot use
Your Listing is accurate. Title, description, photographs, size, equipment, amenities, capacity, location, address, access instructions, house rules, operating hours and availability are true, current and not misleading. Photographs must depict the actual space, must be current, and must not be stock images or images of a different property
Your pricing is complete. The hourly or fixed rate, cleaning fees, add-ons and any mandatory charge are disclosed in the Listing. You will not levy an undisclosed charge at the venue
You will honour confirmed Bookings. Once a Booking is confirmed you will make the space and any promised equipment available for the full booked window, in the condition described
You will keep availability current. You are responsible for your availability rules, blocked dates and calendar accuracy. Double-bookings caused by an out-of-date calendar are your responsibility
You comply with the law. You hold every registration, licence, permit, no-objection certificate, insurance policy and consent required to operate the space and to run commercial shoots there, including those relating to municipal permissions, fire and building safety, electrical safety, noise, occupancy limits, sound recording, food service and public liability. You comply with all tax obligations, including GST registration and invoicing where applicable
The space is safe. The premises, equipment, electricals, rigging, access routes and exits are safe and fit for the described use, and you will disclose any hazard, restriction or ongoing work
Your content is yours to use. You own or are licensed to use all Content in your Listing, and it does not infringe any third-party right
You will not discriminate. You will not refuse or condition a Booking on the basis of religion, race, caste, sex, gender, gender identity, sexual orientation, place of birth, disability or any other protected characteristic

7.1 Verification and KYC

We may require identity, address and business verification before your Listing goes live, before you receive Payouts, or at any time thereafter. You agree to provide genuine documents and to correct any change promptly.

A "verified" badge on a Listing means only that we received and reviewed the documents we asked for. It is not a certification of quality, safety, legal compliance, licensing or insurance, and it does not transfer any Host obligation to us. See our Disclaimer.

7.2 Listing review and content moderation

We may review, edit the formatting of, reclassify, de-rank, unpublish or remove a Listing at our discretion — for example where it is inaccurate, misleading, duplicated, unsafe, incomplete, non-compliant, or the subject of credible complaints.

Certain Listing fields are gated. Once a Listing is live, an edit to a gated field is submitted as a change request and takes effect only after our review. This protects Customers who booked on the basis of what was published. Images uploaded to Listings may be automatically watermarked with the wenuru mark before publication.

7.3 Host subscriptions

Some Host capabilities are available on a paid subscription plan. Plan price, billing cycle, inclusions and any grace period are shown before you subscribe. Subscription fees are charged in advance, are for the plan features themselves, and are non-refundable except where required by law or where we have expressly agreed otherwise in writing. We may change plan pricing or inclusions with prior notice, effective from your next billing cycle. Non-payment after any grace period may result in loss of plan features or unpublishing of Listings.

8. Bookings

8.1 How a Booking is made

You select a Listing, a service, a pricing plan, a date and a time window.
The Platform generates a quote showing the base price, add-ons, cleaning fees, processing fees, taxes, the total, and the cancellation policy that applies.
You confirm and pay. Depending on the Listing, payment may be the full amount or a permitted part payment with the balance due as shown at checkout.
Confirmation follows one of two modes, shown on the Listing before you pay:
- Instant — the Booking is confirmed as soon as payment succeeds
- Manual approval — the Booking is submitted to the Host, who must accept it. Until then the Booking is pending

8.2 Booking states you should understand

Awaiting payment — created at checkout but not yet paid. It reserves nothing
Pending — paid and awaiting Host approval
Confirmed — the reservation is live
Expired — checkout timed out or payment failed. This never becomes a Booking
Cancelled — cancelled by you, by the Host, or by us
Completed — the session took place

Only a Confirmed Booking reserves the space. A quote, an enquiry, a pending Booking or an unpaid checkout does not.

8.3 Customer obligations

When you book, you agree to:

use the space only for the purpose, the time window and the number of people booked, and to pay for any overrun at the Host's stated rate
follow the Host's house rules and any safety, access, insurance or building requirement
take responsibility for everyone you bring — crew, talent, clients and guests — and for their conduct and belongings
leave the space in the condition you found it, and report any damage immediately
obtain any permission, release or licence you need for what you shoot or record, including consents from people appearing in your work and licences for music and other third-party material
not sublet, resell, re-list or transfer your Booking
reimburse the Host for damage, loss, excess cleaning or third-party claims caused by you or your party, beyond normal wear and tear

You are solely responsible for your equipment, media, data and belongings. Neither wenuru nor the Host is responsible for their loss, theft or damage unless caused by that party's own negligence.

8.4 Bookings created by Host staff

A Host or their authorised team member may create a Booking on behalf of a Customer, including recording a payment collected offline. Where they do, the Host is responsible for the accuracy of that record, for issuing any receipt required, and for having the Customer's authority.

9. Fees, payments and taxes

9.1 Currency and payment processing

All amounts on the Platform are in Indian Rupees (₹ INR) unless stated otherwise. Payments are processed by Razorpay, a payment aggregator authorised by the Reserve Bank of India, and are subject to Razorpay's own terms. wenuru does not collect or store your card, UPI or net-banking credentials.

9.2 What Customers pay

The quote at checkout is the authoritative statement of what you owe through the Platform. It may include the base price for the plan and duration, add-ons, a cleaning fee, a platform processing fee and applicable taxes. A Host may separately and lawfully charge for something disclosed in the Listing and payable at the venue, such as a refundable security deposit.

9.3 What Hosts receive

wenuru charges a Platform Commission on Bookings, calculated as a percentage of the applicable order value under the commission rule in force for the Listing at the time of the Booking, plus GST on that commission. The commission rate, the GST component and the resulting Host earnings are shown to the Host on the Booking record.

Payouts are remitted to the bank account or UPI ID registered in your Host profile, after the Booking is completed and after any applicable clearance or hold period, net of Platform Commission, taxes, refunds, chargebacks, penalties and any amount you owe us. You are responsible for keeping your payout details accurate; we are not liable for a Payout sent to details you provided incorrectly.

9.4 Taxes

Each party is responsible for its own taxes. Hosts are responsible for determining, collecting, reporting and remitting GST, income tax and any other tax arising from their supply of the space or service, and for issuing tax invoices where required. We may deduct or withhold tax where the law requires, including tax deducted at source, and may collect the information needed to do so, including your GST registration number and PAN.

9.5 Failed and disputed payments

Where a payment fails, is reversed, is charged back or is found to be fraudulent, we may cancel the associated Booking, withhold or claw back the corresponding Payout, and recover the amount from you. You will cooperate with us in responding to a chargeback.

9.6 Promotions

Discounts, credits and promotional codes are non-transferable, have no cash value, may be limited in time, quantity or eligibility, and may be withdrawn or reclaimed where they are obtained or used in breach of their terms.

10. Cancellations, reschedules and refunds

Cancellations, reschedules and refunds are governed by our Cancellation Policy together with the specific policy shown on the Listing and in your quote before you pay. The policy displayed at checkout is the one that applies to your Booking.

In summary:

Many Listings offer free cancellation up to a stated number of hours before the Booking start. That window and any fee are shown before you pay
Cancelling after that window may attract a partial or full charge, as set by the Host's policy
A reschedule may be treated as a cancellation plus a new Booking, depending on the Host's settings and availability, and reschedules may be limited in number
If a Host cancels a Confirmed Booking, you receive a full refund of amounts paid through the Platform for that Booking, unless the law requires otherwise. Repeated Host cancellations may lead to de-ranking, penalties or removal
Platform processing fees and payment-gateway charges may be non-refundable where already incurred
Approved refunds are made to the original payment method. Bank and gateway timelines apply, typically 5 to 10 business days after we initiate the refund
Host subscription fees are non-refundable, as set out in Section 7.3

Where a Booking cannot proceed because the space is materially different from the Listing, unsafe, or inaccessible, contact us within 24 hours of the scheduled start with evidence. We may, at our discretion, refund, credit or help you rebook, and may recover the amount from the Host.

11. Messaging and off-platform circumvention

The Platform provides in-platform messaging so that Customers and Hosts can agree the details of a Booking, and so that there is a record if something goes wrong.

To protect both sides, messages are automatically scanned and phone numbers, email addresses, UPI IDs, external links and requests to pay outside the Platform are masked. Image and file attachments are automatically scanned for unsafe content, for text and for QR and barcode payment codes, and may be blocked. See Section 8 of our Privacy Policy.

You must not:

share or solicit contact details in order to take a Booking off the Platform
request, offer or accept payment for a Booking outside the Platform, including by cash, bank transfer, UPI, QR code, gift card or crypto, except where the Platform expressly supports recording an offline payment
attempt to evade masking or scanning by obfuscating text, splitting a number across messages, embedding details in an image, or any similar method
use messaging to spam, harass, advertise unrelated services, or solicit users for a competing platform

Circumvention is a material breach. It removes the Customer's protection and the Host's payment record, and it may result in cancellation of the Booking without refund, withholding of Payouts, removal of Listings and permanent termination.

12. Reviews, ratings and user content

12.1 Reviews

A Customer may review a Listing after a Booking they actually completed. Reviews must be honest, based on first-hand experience, and free of abusive, defamatory, discriminatory, unlawful or personal-data-revealing content. A Host may publish one reply per review.

We do not edit reviews to change their substance, but we may remove or refuse to publish a review that breaches these Terms, and we may remove a review obtained through incentive, coercion, extortion or manipulation. Attempting to buy, trade, threaten or otherwise manipulate reviews and ratings is a material breach.

Reviews reflect the opinion of the reviewer, not of wenuru. Aggregate ratings and rankings are generated automatically and are not an endorsement.

12.2 Licence you grant us

You retain ownership of the Content you submit. By submitting Content to the Platform, you grant wenuru a worldwide, non-exclusive, royalty-free, sub-licensable and transferable licence to host, store, reproduce, adapt in format, publish, display, distribute and promote that Content, in connection with operating, marketing and improving the Platform and its channels, including search engines, social media and our own advertising.

This licence continues for as long as the Content remains on the Platform, and, for Content that has been publicly published such as Listing media and reviews, for a reasonable period after removal to the extent it persists in caches, backups and copies already distributed. You waive any right to be identified as author in respect of routine platform display and to object to routine formatting, cropping and watermarking.

12.3 Your warranties about Content

You warrant that you own or are licensed to submit each item of Content, that it does not infringe any copyright, trademark, publicity, privacy or other right, that you have every consent needed from any identifiable person in it, and that it is not unlawful, misleading or harmful.

12.4 Notice and takedown

If you believe Content on the Platform infringes your rights or is unlawful, write to support@wenuru.com with the URL, a description of the material, the basis of your claim, and your contact details. We act on valid notices in accordance with the Information Technology Act, 2000 and the rules made under it, and we may remove or disable access to Content pending review. Repeat infringers lose access.

13. Prohibited conduct

You must not, and must not permit anyone to:

publish false, misleading, fraudulent or impersonating information, or a Listing for a space you have no right to offer
publish or transmit Content that is unlawful, defamatory, obscene, pornographic, paedophilic, invasive of privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, encouraging of money laundering or gambling, harmful to a child, or otherwise contrary to law
infringe any intellectual property, privacy, publicity or contractual right
use the Platform for money laundering, tax evasion, hawala, prostitution or trafficking, sale of controlled substances or weapons, or any other unlawful activity
use a space for a purpose that is illegal, that breaches its permitted use, or that endangers people or property
discriminate against any User on any protected ground
harass, threaten, defame, stalk, extort or endanger any person, on or off the Platform
interfere with the Platform's operation or security, introduce malware, probe, scan or test its vulnerability, defeat rate limits, or attempt unauthorised access to any account, system or data
scrape, crawl, harvest, index, frame, mirror or use automated means to extract data from the Platform, or use its data to train a machine-learning model, without our prior written permission
copy, reproduce or create a derivative or competing service from the Platform, its data, its design or its content
manipulate search results, availability, ratings, reviews or pricing, or make bookings you do not intend to honour
use the Platform in a way that imposes an unreasonable load on our infrastructure, or that violates any applicable law, regulation, sanction or third-party terms

14. Intellectual property

The Platform, including its software, source code, APIs, design, layout, user interface, database structure, text, graphics, illustrations, animations, compilations and the wenuru name, logo and brand assets, is owned by wenuru or its licensors and is protected by copyright, trademark and other laws.

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Platform for its intended purpose. No other right is granted. You must not use our name, logo or brand assets without prior written permission, and you must not remove or obscure any watermark, notice or attribution.

Feedback you send us about the Platform is given voluntarily, and we may use it without obligation or compensation to you.

15. Third-party services

The Platform integrates third-party services, including payment processing, cloud hosting and storage, image analysis, mapping and places data, sign-in providers, analytics and email delivery. Your use of a feature that depends on such a service may also be subject to that provider's terms. We are not responsible for the availability, accuracy, security or acts of any third-party service. See our Disclaimer.

16. Suspension, termination and account deletion

16.1 By you

You may stop using the Platform at any time. You may request deletion of your account as described in Section 13 of our Privacy Policy — through the account-deletion option in the Android or iOS app, through the deletion request on our contact page, or by emailing support@wenuru.com from your registered address.

Before deletion completes you must resolve any pending obligation — an upcoming Confirmed Booking, an outstanding payment, a refund due to a Customer, or an open dispute. Deletion is permanent. Certain records are retained where the law requires, as set out in the Privacy Policy.

16.2 By us

We may suspend, restrict, unpublish, de-rank or terminate your account or any Listing, with or without notice where the circumstances require, if:

you breach these Terms or any policy incorporated into them
we reasonably believe your activity is fraudulent, unlawful, unsafe or harmful to other Users, to third parties or to wenuru
you fail verification, or provide false or expired verification documents
you repeatedly cancel Confirmed Bookings, fail to honour them, or receive sustained credible complaints
you attempt to take Bookings or payments off the Platform
a payment you owe remains unpaid, or a chargeback is upheld against you
we are required to do so by law or by a competent authority
we discontinue the Platform or a part of it

16.3 Effect of termination

On termination: your right to use the Platform ends immediately; Listings are unpublished; Confirmed Bookings may be cancelled and, where the fault is yours, refunded to Customers at your cost; and amounts you owe become immediately due. Sections that by their nature should survive — including Sections 9, 12.2, 13, 14, 17, 18, 19, 20 and 21 — survive termination.

17. Disclaimers

The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, wenuru disclaims all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, accuracy and uninterrupted or error-free operation.

Without limiting Section 3, we do not warrant or guarantee: the existence, condition, quality, safety, legality, licensing, insurance or suitability of any Listing; the accuracy or completeness of any Listing, photograph, price, availability, map location or Host statement; the identity, conduct, skill, solvency or reliability of any User; that a Host will honour a Booking, or that a Customer will attend or pay; the outcome, quality or commercial success of anything you produce at a booked space; or that the Platform will be uninterrupted, secure, timely, or free of error, defect or malicious code.

Our full disclaimer is set out at wenuru.com/disclaimer and forms part of these Terms.

18. Limitation of liability

To the fullest extent permitted by law:

wenuru, its directors, officers, employees, agents and licensors will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profit, revenue, business, goodwill, opportunity, data, production time or anticipated saving, arising out of or in connection with the Platform or any Booking, whether based in contract, tort, negligence, strict liability or otherwise, and whether or not we were advised of the possibility.
wenuru will not be liable for any act, omission, delay, cancellation, misrepresentation, negligence, injury, damage, theft, loss or breach by a Host, a Customer, a Freelancer, their crew, a guest, or any other third party, or for any dispute between Users.
Where liability cannot be excluded, our total aggregate liability to you for all claims arising out of or relating to the Platform or a Booking is limited to the greater of (a) the total Platform Commission or fees actually received by wenuru in respect of the Booking that gave rise to the claim, and (b) ₹10,000.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our own negligence, or for our own fraud or wilful misconduct.

These limitations apply even if a remedy fails of its essential purpose, and reflect the allocation of risk on which the pricing of the Platform is based.

19. Indemnity

You agree to indemnify, defend and hold harmless wenuru, its affiliates and their respective directors, officers, employees and agents from and against any claim, demand, action, proceeding, loss, liability, damage, fine, penalty, cost and expense (including reasonable legal fees) arising out of or relating to:

your use or misuse of the Platform
your breach of these Terms, any policy incorporated into them, or any applicable law
your Content, your Listing, or any statement or representation you make
your provision or use of a space or service, and any injury, death, damage, theft or loss occurring in connection with it
any dispute between you and another User
any tax, duty, licence, permit or regulatory obligation that was yours to meet
any third-party claim that your Content or activity infringed its rights

We may assume the exclusive defence and control of any matter subject to indemnification, at your cost, and you will cooperate with us in that defence.

20. Force majeure

Neither party is liable for any failure or delay in performance caused by an event beyond its reasonable control, including an act of God, flood, fire, earthquake, epidemic or pandemic, government order or restriction, curfew, strike, civil unrest, riot, war, terrorism, sabotage, power or telecommunications failure, internet or cloud-provider outage, or payment-network failure. Where such an event prevents a Booking, we will act reasonably to facilitate a refund, credit or reschedule, but we are not liable for consequential loss.

21. Governing law, dispute resolution and jurisdiction

21.1 Governing law

These Terms and any dispute arising out of or in connection with them, the Platform or a Booking are governed by the laws of India, without regard to conflict-of-laws principles.

21.2 Talk to us first

Before starting formal proceedings, please raise the matter with us at support@wenuru.com. Most issues are resolved quickly this way. We will engage in good faith for 30 days from the date the issue is first raised.

21.3 Arbitration

If a dispute is not resolved within that period, it will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement or, failing agreement, in accordance with that Act. The seat and venue of arbitration will be Bengaluru, Karnataka, India, the language will be English, and the award will be final and binding. Each party bears its own costs unless the arbitrator directs otherwise.

Nothing in this section prevents either party from seeking urgent interim or injunctive relief from a competent court, including to protect intellectual property or confidential information.

21.4 Jurisdiction

Subject to Section 21.3, the courts at Bengaluru, Karnataka, India have exclusive jurisdiction.

21.5 Disputes between Users

Disputes about a Booking are between the Customer and the Host. We may, entirely at our discretion and without assuming liability, help the parties communicate, provide booking and payment records, and make a good-faith determination for the limited purpose of deciding how funds we hold should be released. That determination binds neither party's legal rights.

22. Grievance officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints about Content or about the Platform may be sent to:

Grievance Officer — wenuru BOOKMYSET TECHNOLOGIES PRIVATE LIMITED Email: support@wenuru.com Address: 4th Floor, Arcadia Grace, K No. 1177/205, Pattandur Agrahara, Whitefield, Bengaluru, Karnataka — 560066, India

We acknowledge complaints within 24 to 48 hours and aim to resolve them within 15 days, or within the shorter period the law prescribes for a specific category of complaint.

23. Changes to these terms

We may modify these Terms at any time. The "Last updated" date at the top of this page shows the current version.

Where a change is material, we will give reasonable prior notice by email, in-app notice or a notice on the Platform. Changes take effect from the stated effective date and apply to Bookings made on or after it — a Booking already Confirmed remains governed by the Terms and the cancellation policy in force when it was made. Continued use of the Platform after a change takes effect means you accept the revised Terms. If you do not accept them, stop using the Platform and, if you wish, request account deletion.

24. General

Entire agreement. These Terms, together with the Privacy Policy, Cancellation Policy and Disclaimer, are the entire agreement between you and wenuru on this subject, and supersede all prior understandings
Order of precedence. If there is a conflict, the specific policy shown to you at checkout for a Booking prevails over the general Cancellation Policy, which prevails over these Terms, in respect of that Booking
Severability. If any provision is held invalid or unenforceable, it is severed or read down to the minimum extent necessary and the rest remains in force
No waiver. Our failure or delay in enforcing a right is not a waiver of it
Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign or transfer ours in connection with a merger, acquisition, reorganisation or sale of assets
No agency. Nothing in these Terms creates a partnership, joint venture, employment, franchise or agency relationship between you and wenuru, except the limited payment-collection agency described in Section 3
Notices. We may give notice by email to your registered address, by in-app notice, or by posting on the Platform. Notice to us must be sent to support@wenuru.com
Language. These Terms are drawn up in English, and the English version prevails over any translation
Third-party rights. Except as stated in Section 6 in respect of Apple, no third party has any right to enforce these Terms

25. Contact us

BOOKMYSET TECHNOLOGIES PRIVATE LIMITED Email: support@wenuru.com Contact form: wenuru.com/contact Registered office: 4th Floor, Arcadia Grace, K No. 1177/205, Pattandur Agrahara, Whitefield, Bengaluru, Karnataka — 560066, India